MAICO is renowned for our prompt claims settlement as our dedicated claims staff work diligently, yet expeditiously to maintain your peace of mind. Suffering a loss is never easy. Let our client conscious approach to such events guide you through tough times. Our trained claims staff can offer superior advice and industry insight in dealing with your claim.Let MAICO continue to provide you with the best possible service during an accident. Provide a detailed report of the event when dealing with our staff be it by in person, via phone, fax or email.

Need help when making a motor claim?

If you are involved in an accident with someone, it is always a good idea to exchange details. Information should include:

  • your name
  • contact number
  • registration number
  • Insurance company
  • Contact the police station immediately
  • Remember to record the Police officer’s name and badge number

Contact MAICO’s Claims Department immediately after calling the police. This should be followed up by visiting the office to make a comprehensive report on the accident. Please note that the insured and driver (if different) must be present when formally making the report.

Name(s) and information of any witnesses should be logged in the event there support is needed in the future.

The vehicle should be taken to your mechanic as soon as possible in order to obtain an estimate of the damages. The estimate should be brought to us as soon as possible.

While on the scene of the accident:

NEVER accept liability even if you think you are at fault. Talk to your insurance company first.Do not suggest to a third party that they will automatically receive compensation.

An Adjuster will be assigned to your claim and will determine the amount of damage in relation to the accident